Organisations are searching for ways to handle customer interaction in a more focused manner extending selling options, with less manual work. This is also beneficial for customers, who increasingly expect self-service access to information rather than having to make phone calls or send emails.
CN Group has implemented about 20 custom-designed customer portals over the last 3 years. We understand that it is necessary to be focused on the requirements of both sides and on usability. Therefore we know how to determine the main features and the ‘look and feel’ that every bespoke B2B or B2C customer portal must have.