Customer Satisfaction Survey
We would like to share with you the results of our yearly customer
satisfaction survey. The survey focuses on following areas: timely delivery,
errors in deliveries, ability to react to client requests, suitable support,
professionalism and courtesy of the project team, timely information on project
status, administrative tasks and ability to understand client needs and
We are rated excellent by 38% of our customers (35% in 2011), very good by 59% of our clients (46% in 2011) and average by 3% (19% in 2011). We have again 0% in the categories not satisfied and poor. These results are for the work and projects we performed in 2012.
The QA department of CN Group runs customer surveys since 2001 and we see a clear trend in growing client satisfaction.
CN Group offers a unique choice of added-value benefits in nearshore outsourcing of software development and software testing in Europe. If you haven´t worked with us yet, contact us now and ask for a free workshop.